What is 'My Account'?

'My Account' allows you complete control over your transactions on www.woodmartshop.com 'On this page, you can update your contact details, change your password, and view your wishlist. You can also check your orders and keep track of what’s due for delivery.

How do I update my information?

It is simple. Just login with your registered email id & password...

Is it necessary to have an account to shop on www.woodmartshop.com?

 you need to register to shop on www.woodmartshop.com, By creating your own account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout, and your wishlist. You will also be able to rate/review products.

Order related queries

How do I know that my order has been confirmed?

Once you have completed the payments process and an authorization has been received you will be navigated to a Thank You page on our website www.woodmartshop.com where you will be able to see your Order Confirmation details. You would also receive an SMS & an E-mail confirmation for your order on your registered mobile number & email id.

Can I order a product that is "Out of Stock"?

Unfortunately, products listed as 'Out of Stock' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability.

How do I check the current status of my Orders?

You can review the status of your orders and other related information in the 'My Account' section In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.

When and how can I cancel an order?

You can cancel your order only within 24 hours of placing the order. To cancel, please Contact Us at info@woodmartshop.com or call our contact at TOLL-FREE -18008918320 (10 AM - 7 PM) with the order number.

Payment

How do I pay for a purchase?

HomeTown. offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that our trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You may use Internet Banking (Credit & Debit Card), Credit Card EMI to make your purchase.

How do I pay using a Credit or Debit Card?

We accept payments made using Visa & MasterCard credit cards/Rupay,

To pay using your credit card at checkout, you will need your card number, expiry date, CVV number. After entering these details, you will be redirected to the bank's page for entering the online  Secure password.

Debit cards

We accept payments made using Visa, MasterCard, and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards CVV number (optional for Maestro cards, Rupay). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Is it safe to use my Credit / Debit card on Wood mart?

Your online transaction on Wood mart is secure with the highest levels of transaction security currently available on the Internet Wood mart uses high-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on Wood mart are processed through secure and trusted payment gateways managed by leading banks. Banks now use the Secure password service for online transactions, providing an additional layer of security through identity verification.

Can I pay partially with Payback Points along with Other modes of Payment?

now we are not offering payment using your Payback points,

What are the EMI Options available?

Woodmar offers, You can check on the products page the exact EMI amount of products you wish to purchase

 How to return a product?

Request a return online

Go to Order History in my account, select the products you want to return, and place a return request to Wood mart.

A.Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgment receipt.

B.We’ll check your returns and credit your refund to your card, bank account, or PayPal account within 2-10 days. If you’ve paid by cash, you’ll receive a refund to My Credit in your account. Guest users who have paid by cash will receive a Credit Note.

Call for a pick-up

A.Call us at TOLL-FREE -18008918320 to schedule a pick-up time and location.

B.Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgment receipt.

C.We’ll check your returns and credit your refund to your card, bank account, or PayPal account within 2-10 days. If you’ve paid by cash, you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Credit Note.